boiler.me.uk is a trading website of Southwark Heating. These terms apply to boiler installations booked through boiler.me.uk and to your use of this website. The installation is supplied by Southwark Heating. By booking work with us you agree to them. They do not affect your legal rights as a consumer.
About us
boiler.me.uk is operated by Southwark Heating. Southwark Heating is the trading name of Adam Bouchiba, a sole trader, of South Dock Marina, Rope Street, London SE16 7SZ. Phone: 020 8050 2022. Mobile (call, text or WhatsApp): 07988 991963. Email: info@southwarkheating.com. Gas Safe registration number: 985690.
Services and prices
Through this website we supply and install gas boilers. Prices shown in our boiler finder are fixed prices for a standard like-for-like installation and include the items listed with each boiler. If extra work is needed that was not described when you booked, we will explain it and agree the price with you before carrying it out. Prices may change without notice, but the price confirmed in your order is the price you pay for the work described.
Quotes and bookings
A quote is based on the information you give us and may change if the job turns out to be different from what was described. Some jobs need to be inspected before a final price can be confirmed. Please tell us about anything that may affect the work, such as access problems.
Booking and paying online
You answer questions about your home in the boiler finder, choose a boiler, any extras and your preferred installation date, and send us your details. You are then taken to a secure payment page run by Stripe. Your booking is made when you have sent your details and completed payment. Your preferred date is a request; we confirm the date and arrival time with you by phone or email. Please give accurate answers and details, including the installation address and postcode, as our fixed price depends on them.
Prices and payment
Online payments are taken through Stripe. We do not see or store your full card details. You can pay a deposit or the full price when you book.
Boiler installation: deposit, cancellation and balance
A £500 deposit is taken online to secure a boiler installation booked through our Boiler Finder. The remaining balance must be paid in full in cleared funds before installation work begins.
Because each boiler installation is individually assessed, equipment and materials may be ordered specifically for the agreed installation. If you cancel after Southwark Heating has incurred costs specifically for your installation, we may retain or deduct an amount reasonably reflecting costs actually incurred as a result of the cancellation. Where possible, we will take reasonable steps to minimise any loss, including seeking refunds from suppliers where available. Any remaining amount will be refunded where applicable. Nothing in these terms affects your statutory consumer rights.
When you pay the deposit you are asked to confirm that you request us to begin arranging or providing your installation before the end of any applicable 14-day cancellation period. We record that confirmation with the date, time and your order reference. This is subject to applicable consumer law.
If an agreed installation appointment is missed because the customer is unavailable, access to the property is not provided, or the installation cannot proceed due to circumstances within the customer’s control, Southwark Heating may retain an amount from the deposit that reasonably reflects the direct loss incurred, up to £225. This is not an automatic penalty.
Access and your responsibilities
Please make sure we have safe access to the property and the appliances and areas where work is needed (for gas safety work, this includes the boiler and all relevant gas appliances), and that someone aged 18 or over is present if required. We may refuse or stop work if conditions are unsafe.
Gas safety
All gas work is carried out by a Gas Safe registered engineer. If an appliance or installation is unsafe, we may need to disconnect or turn it off, and we will explain why. If you smell gas, call the National Gas Emergency Service on 0800 111 999.
Changes and cancellations
If you need to cancel or rearrange your installation, please tell us as soon as possible by phone or email. If you are a consumer who booked online, you may have a statutory right to cancel under UK law, and nothing in these terms affects it. Any call-out or cancellation charges will be agreed with you in advance.
Our work and your rights
We will carry out work with reasonable care and skill. If you think there is a problem with our work, please contact us promptly so we can put it right.
Liability
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything that cannot legally be limited. Otherwise, we are not responsible for losses that were not reasonably foreseeable.
This website
The content of this website is for general information and is not advice for your particular situation. We try to keep it accurate but cannot guarantee that it is complete or up to date. Our Privacy Policy explains how we handle your information.
Complaints
If something goes wrong, please contact us on 020 8050 2022 or info@southwarkheating.com and we will try to resolve it.
Governing law
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction, subject to any rights you have as a consumer where you live.